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FAQs
Here are answers to frequently asked questions:
Here you’ll find answers to common questions about how Wyke Foodbank operates and how we can help.
Q: How do I get a food parcel from Wyke Foodbank?
A: Wyke Foodbank operates on an e-vouchers only system. You need to be referred by a local care professional or agency (like Citizens Advice, Social Services or schools). They will issue you an electronic voucher. Please see our How to Get Help page for full details.
Q: What areas does Wyke Foodbank cover?
A: We serve the community of Wyke and surrounding areas, specifically covering postcodes BD6, BD12, BD13, and BD19. If you are outside these areas, please visit https://bradfordfoodbanks.org.uk to find a foodbank closer to you.
Q: What’s in a food parcel?
A: Each food parcel provides essential, nutritionally balanced, non-perishable food items. Parcels are tailored to your household size and, where possible, to any specific dietary needs or allergies. We also aim to include essential toiletries. Please see our What’s in a Food Parcel? page for a typical list of contents.
Q: Can you cater for special dietary needs or allergies?
A: Yes, we strive to adapt food parcels to meet specific dietary requirements (e.g., vegetarian, gluten-free, halal) and allergies. Please make sure you inform your referral agency of any such needs when they issue your e-voucher.
Q: Can you provide baby food or nappies?
A: Yes, where available and based on your household’s needs, we can often provide baby food and nappies. Please ensure your referral agency includes this information on your e-voucher.
Q: When will I receive my food parcel after getting an e-voucher?
A: Once we receive your e-voucher, we will contact you on Tuesdays or Thursdays between 10am and 12pm to arrange your food parcel. Delivery is available for BD6 & BD12 postcodes, while BD13 & BD19 postcodes will arrange collection from our warehouse.
Q: What is The Meeting Place and the Financial Inclusion Project?
A: The Meeting Place is our community cafe on Wyke High Street. It’s where we run our vital Financial Inclusion Project, offering practical advice and guidance to help people address the root causes of poverty and move towards greater financial stability. This is additional support beyond food.
Q: What if I have a complaint or feedback?
A: We are committed to providing the best possible support. If you have any concerns or feedback, we have a clear complaint procedure in place. Please contact us directly to discuss this. Your feedback helps us improve.
Q: How do you use my personal data?
A: We collect basic personal data from foodbank e-vouchers to ensure we can provide appropriate support and for reporting purposes (anonymously). We are committed to protecting your privacy and have a comprehensive data protection policy in place. Please refer to our Privacy Policy for full details.