Here are answers to frequently asked questions:
How does my organisation make a referral to the foodbank?
Our foodbank works with a range of local agencies who meet people at risk of going hungry. Citizens Advice, children’s centres and health visitors are just some of those who can make refer people to our foodbank by issuing them with a foodbank e. voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered e. referral agency.
Where is my nearest foodbank centre?
In Bradford there are 3 Trussell Trust Foodbanks operating in different locations. We are Wyke Foodbank and we help people who live in BD6, 12, 13 & 19. Bradford North Foodbank help people in BD2, 9, 10, 17,18 of the city and Bradford Central Foodbank helps people in BD1, 3, 4, 5, 7, 8 & 14. Please note you must have an E-voucher to receive help from the foodbank. If you don’t have a voucher please ring Helping Through Hardship free national helpline on 0808 208 2138.
What’s in a typical food parcel?
A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, sugar, tinned dessert, biscuits and toiletries. We also provide fresh produce when we are able to.
Can the parcel be adapted to special dietary requirements?
Our foodbank can usually adapt your food parcel to suit your dietary needs. Just let the referral agency know when they are completing your e. voucher. We can provide specific parcels for a range of needs including people with diabetes, gluten intolerance, vegetarians and halal. We will also endeavour to adapt your parcel to accommodate any food allergies you indicate.
Will the food parcel cater for my whole family?
Our foodbank will adapt your food parcel according to the number of adults and children indicated on your e. voucher. They will also endeavour to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods, but not SMA milk.
I have a baby, can you help with supplies of nappies and baby food?
Our foodbank usually carries a small stock of nappies and baby foods, which we can add to your parcel. Please ask the referral agency know to request these in the notes section on your e. voucher. We will also signpost you to local provision of further support where possible.
What if I have a complaint?
As a charity run mainly by volunteers we are here to help people who would go hungry without help from a Food bank. We want to serve you as best we can but recognise we are a diverse team of many volunteers who are helping for a few weeks or some for years and sometime we get it wrong. If we have got it wrong please don’t hesitate to contact us and ask for a copy of our Complaints Procedure.
How will you use my data?
When you come to a foodbank for help, the foodbank will keep some data about you. This is ‘personal data’, because it is about you as a particular person, and it can be linked to you. The foodbank will keep the data that is on your foodbank voucher(s). That means we will keep your name, address, phone number, year of birth; the number of other adults and children in your household; and the reason you needed to come to the foodbank. We will also keep a record of who gave you the foodbank voucher. If you would like to know more about the data we store, please contact us and ask for a copy of our Data Protection Policy